Shipping

We source product from around the world. Many of these products are made to order. It can take 3 to 5 days depending upon the volume of orders received, before packaging and sending it out, via ePacket. usually between 3 to 5 days.

We make every effort to get the product to you as soon as possible 

Once your order is on its way depending on your country or region the estimated delivery time is between 7 to 14 business days. Please consider holidays and postal disruptions etc. that may impact delivery times.

Some of our products are shipped directly from our vendors overseas. Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.

NOTE: Some suppliers can take up to 15 days for processing and handling, This is out of our control. Make sure you are prepared to wait or please do not order. This is the exception not the rule. 

Multiple items in your order
If you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.

Tracking your order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package.  To track your package you can visit our Tracking Page. Please allow 1 to 3 working days for the tracking information to show.

Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct.  

Returns:
By placing an order on MicroDirect, you are responsible for the cost of return shipping back to MicroDirect.  Please refer to our Return Policy for further information on how to make a return.

Lost/Stolen Packages

MicroDirect is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page.  If you have any further questions on how to do this please reach out to our customer support team at info@microdirect.ca

If you have not received your product by the 21st business day email us and we can check on its delay. Thanks for your patience.